Title:

Service Sciences

Code:ISE
Ac.Year:ukončen 2016/2017 (Not opened)
Term:Summer
Language of Instruction:Czech
Credits:3
Completion:classified credit
Type of
instruction:
Hour/semLecturesSem. ExercisesLab. exercisesComp. exercisesOther
Hours:260007
 ExaminationTestsExercisesLaboratoriesOther
Points:0500050
Guarantor:Burgetová Ivana, Ing., Ph.D., DIFS
Lecturer:Burgetová Ivana, Ing., Ph.D., DIFS
Rychlý Marek, RNDr., Ph.D., DIFS
Faculty:Faculty of Information Technology BUT
Department:Department of Information Systems FIT BUT
 
Learning objectives:
  This course shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The course point out solutions and processes mainly used in area of IT services.
Description:
  The current growth of the service sector in global economies is unparalleled in human history, by scale and speed of the labor migration. Even large manufacturing firms are seeing dramatic shifts in the percentage of their revenues derived from services. The need for service innovations to fuel further economic growth as well as to raise quality and productivity levels of services has never been higher. Services are moving center stage in the global competition arena, especially knowledge-intensive business services aimed at business performance transformation. One challenge to systematic service innovation is the multidisciplinary nature of services, integrating across technology, business, social, and client (demand) innovations.
Knowledge and skills required for the course:
  No prerequisite is required.
Subject specific learning outcomes and competences:
  To understand the items and processes applied in area of IT Services.
Generic learning outcomes and competences:
  To be able to react in proper way on requirements and tasks asked in IT services area.
Syllabus of lectures:
 
  1. IS/IT outsourcing, basic overview Services science.
  2. Introduction to IT services
  3. Introduction to ITIL
  4. Introduction to COBIT
  5. Event management
  6. Problem management
  7. Change management
  8. Configuration management
  9. Capacity management
  10. Security management
  11. Data management
  12. Reporting management
  13. Further development of IS/IT outsourcing services.
Progress assessment:
  Team project up to 50 points and final test up to 50 points.
Exam prerequisites:
  Obtaining at least 50 points during the semester.
 

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